Service Awards for Fire & EMS Volunteers

For more than 30 years, Penflex and McNeil & Co. have provided specialized risk management, insurance and actuarial services for volunteer fire and EMS organizations.

Now, backed by our combined expertise and commitment to the category, Penflex Service Award Programs offer greater-than-ever security, convenience and affordability to reward your members’ service – as well as new investments in the future of volunteer fire and rescue.

Current Penflex client?

Contact our client service team for support.

Trust Our Experts
to Serve Your Volunteers

Our Commitment to LOSAP

Penflex leadership helped craft the first-ever laws to establish LOSAPs in New York, and we’ve stewarded 450+ successful programs by focusing on what’s best for our clients – not what’s easiest or most profitable for us.

In 2021, we’re rolling out a new platform to serve volunteers nationwide, with services our next-gen members expect. Unlike competitors that partner with actuaries to handle the technical side of their work, our team knows the LOSAP category inside-out and helps clients anticipate issues before they come up.

With Penflex, you can expect:

  • Streamlined payments and 1099 processing

  • Real LOSAP and fire/EMS service expertise

  • Transparency about program costs – with access to an actuary that can talk you through key decisions

  • A plan to fit your organization, from program design and local voter approval to customer service for your members

Whether you’re an organization looking for new incentives to support your volunteers – or already have a LOSAP you’d like to us review – we’re ready to help simplify the process.

Send us a Message

  • E-Learning


    E-Learning Copy

    Our E-Learning platform is available 24/7 to meet the needs of the student. These online courses are offered free of charge to our insureds. Additional classes are being developed on a regular basis, so check back often to see new opportunities.
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  • Our Programs


    Our Programs

    We offer some of the most comprehensive insurance coverages in the industry. Let us propose a customized insurance package for your organization.
  • Questions?



    Have questions about your policy, want more info on our programs or need to be put in touch with a local agent? Contact us today and we'll be glad to assist you!
  • Contact Us


    Contact Us


    67 Main St
    Cortland, NY13045