Job Title: Claim Supervisor
Department: Claims
FLSA Status: Exempt
Position Reports to: Claim Manager
Summary:
The Commercial Claim Supervisor oversees a team of claims professionals responsible for managing and resolving commercial insurance claims, with a specialized focus on educational institutions. This leadership role ensures operational excellence, regulatory compliance, and high-quality service delivery across all phases of the claims lifecycle. The Supervisor provides technical guidance, monitors performance metrics, and fosters a collaborative, accountable team culture.
This position requires strong leadership, advanced claims expertise, and the ability to navigate complex stakeholder relationships, particularly within academic environments.
Essential Functions and Responsibilities:
- Team Leadership & Oversight
- Supervise daily operations of the commercial claims team, ensuring timely and accurate claim handling.
- Provide coaching, mentoring, and performance feedback to adjusters and specialists.
- Conduct regular team meetings and one-on-one sessions to support development and alignment with departmental goals.
- Technical Claims Guidance
- Serve as a subject matter expert on complex claims, including coverage interpretation, liability assessment, and settlement strategy.
- Review and approve reserves and settlements within authority limits.
- Escalate high-exposure or sensitive claims to senior leadership with recommendations.
- Quality Assurance & Compliance
- Monitor claim files for accuracy, completeness, and adherence to company standards and regulatory requirements.
- Implement process improvements and contribute to policy updates.
- Ensure compliance with internal audit protocols and external regulations.
- Stakeholder Engagement
- Act as a primary contact for escalated issues involving insureds, agents, attorneys, and educational institutions.
- Facilitate resolution of disputes and ensure professional, empathetic communication.
- Represent the claims department in cross-functional meetings and client engagements.
- Reporting & Analytics
- Track team performance metrics and prepare reports for leadership.
- Analyze claim trends and recommend strategies to mitigate risk and improve outcomes.
- Support budgeting and forecasting efforts related to claims activity.
Knowledge, Skills, and Abilities:
- Bachelor’s degree or advanced certifications (e.g., AIC, CPCU) preferred.
- Minimum 3-5 years of experience in commercial claims, with experience adjusting and claim resolution, prior claims supervisory experience preferred.
- Experience working with public school entities or educational institutions is strongly preferred.
- Knowledge of various state regulations as they apply to benefits administration and claim adjudication.
- Strong written and verbal communication skills.
- The ability to succeed and excel in a collaborative and team-based environment.
- Strong time management and desk management skills.
- Knowledge of and ability to operate efficiently in a Windows-based environment using Excel, Word, and Outlook as well as company claim administration software.
- Ability to work independently and to carry out assignments to completion.
- Growth potential beyond current role.
- Occasional travel required for field inspections, team meetings, or client visits.
Hours: Full-time, EST
Compensation: $70,000 – $115,000
Location: Cortland, NY / Long Island, NY