McNeil and Company’s Claims Department mission is to provide our clients with a superior level of technical and professional claim service which achieves the greatest impact on your insurance costs. We understand that when you purchase insurance, you are purchasing a promise that we will be there when you need us most. That is why we’re committed to providing a fast, focused response to your claim. We believe that courteous, dependable claims service is the cornerstone to our relationship with our customers. When a claim occurs, we’ll work with you in a united effort to manage the claim handling process as efficiently as possible.
We provide an 800 toll-free number and operate a 24 hour hotline to facilitate insureds when they need to file a claim. Expanded authority allows our claims department to resolve a majority of those claims in-house or in conjunction with a Third Party Administrator. Our current staff includes support professionals dedicated to providing the best service in the industry.
If your organization has suffered a loss, accident or injury, report the claim as soon as possible by contacting your insurance agent or calling McNeil & Company directly. For more information, simply follow the links below.
Report a claim
Contact Information
Claim forms and instructions
report a claim
Have your policy number available, as well as the following information:
Who is involved in the claim?
- Name, address, phone number
- Insured organization
- Drivers and passengers
- Injured parties
- Witnesses
When did the loss occur?
Where did the loss occur?
What happened?
- Vehicle information
- Dwelling/buildings
- Personal property/contents
- Nature of damage or injury
How did it happen?
Contact information
To submit a claim by phone:
Monday through Friday, 8 am to 5 pm EST – Call McNeil & Company's Claim Services, toll-free, at 800-822-3747.
Evenings, weekends and holidays – Call McNeil & Company's 24-hour emergency claims hotline at 800-822-3747, and press “9.”
To report a claim by fax:
Transmit all pertinent information to 607-756-5967. This number directs your claim report to the appropriate claims professional quickly, to ensure your claim is handled efficiently.
For claim status information:
If you have already reported your claim and want to know the status, contact Claim Services at 800-822-3747 ext 525.
Claim forms and instructions
These forms are fully editable and can be dowloaded by right clicking on the links below and selecting "save target as".